AI Code Editor · San Francisco
Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code.
We're hiring a Product Quality Engineer for our User Operations team to own the feedback loop between our users and our product. You'll sit at the heart of our business — deeply specialized in specific product domains, responsible for ensuring the most critical bugs and customer insights reach the right people, fast. This is a senior, high-ownership role: a trusted product expert across the organization, a key driver of the quality bar we hold ourselves to, and the connective tissue between what our customers experience and what we build.
Build and own an AI-native, first-of-its-kind Voice of the Customer program — synthesizing signal from across our user base to surface what matters most to our business, including product and engineering leadership.
Develop and maintain feedback loops that translate customer experience into product decisions in real-time, at a pace that matches how fast we're moving.
Drive agentic bug prioritization at scale — working with tooling to move from manual triage to automated pipelines, and applying business context where humans need to stay in the loop.
Serve as the senior escalation point between frontline support and engineering, owning the most critical customer issues in your domain at any given time.
Act as the go-to product expert across User Ops and the broader business, fielding technical and product questions that would otherwise land on engineering.
Partner with engineering teams on key initiatives in your domain, contributing product and customer context that shapes prioritization and roadmap decisions.
Contribute to the tooling and infrastructure that makes quality operations more scalable — bug reporting systems, VoC pipelines, and feedback loop infrastructure.
Deep product and technical knowledge — you can quickly get to the bottom of a complex bug and articulate it in a way that unblocks an engineer.
Experience in technical support, software engineering, or a quality-adjacent role at a senior level.
Strong debugging and reproduction skills; you don't just report problems, you understand them.
Sharp judgment on prioritization — you know what a P0 looks like and you don't treat everything like one.
Clear, concise communication across technical and non-technical audiences — from writing a crisp bug report to briefing a product leader.
High ownership mentality — you treat the quality of your product domains as a personal responsibility.
Self-starter with curiosity, a distaste for manual toil, a bias for action, and the ability to operate with confidence in ambiguous, fast-moving environments.