Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the role:
As a Senior Partner Solutions Manager you will own the relationship with Cresta’s Partners and work with the internal Partner Team to help showcase and enable the power of Cresta to both partners and potential mutual customers. This role is critical to the long-term growth of Cresta, where we view partnerships as a primary way to scale growth and customer base.
In this role, you will sit at the intersection of partnerships, product, and go-to-market teams, ensuring that partners are enabled, technically equipped, and positioned to successfully deliver joint solutions to customers. Success in this role means acting a trusted advisor for our partners and guiding them toward investing in and building a Cresta partner program.
The ideal candidate for this role thrives in customer-facing roles, thinks strategically about how to solve complex industry challenges using the Cresta platform, and takes ownership of internal and external obstacles.
Responsibilities:
Partner Enablement & Technical Strategy
- Serve as the primary technical point of contact and platform expert for technology and solution partners
- Lead partner onboarding, training, and ongoing enablement initiatives
- Develop and deliver solution workshops, technical certifications, and best practice documentation
- Support partners in designing scalable, high-impact programs for joint customers
Solution Development & Integration
- Collaborate with partners to define and build joint go-to-market strategy.
- Translate customer and partner requirements into achievable outcomes.
- Work cross-functionally with Product, Professional Services, and Sales to prioritize partner-driven roadmap items.
Lead Technical Validation
- Support partner-influenced deals through demos, proof-of-value engagements, and ROI workshops.
- Educate partners on how to position and technically validate Cresta alongside their own services and platforms.
Go-to-Market & Revenue Acceleration
- Collaborate with internal and partner Sales teams to support partner motions for both technical and solution partners
- Provide technical support during partner-led sales cycles, including demos, solution validation, and RFP responses
- Identify new joint use cases and vertical-specific opportunities
- Track and report on solution adoption and partner performance metrics
Ecosystem Growth & Optimization
- Identify technical gaps or friction points in partner implementations.
- Partner with enablement to develop scalable training materials, customer and partner facing collateral, and sales assets
- Gather structured feedback from partners to inform product improvements
- Ensure consistent quality across partner-delivered implementations
Qualifications We Value:
- 6+ years of experience in Solutions Engineering, Partner Engineering, Customer Success, or similar roles
- 5+ years of experience working in the Contact Center space
- Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments
- Desire to be a platform expert and provide technical guidance
- Ability to translate business requirements into technical solutions
- Proven ability to work cross-functionally with Sales, Product, and Engineering teams
- Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences
- Strong project management and organizational skills
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Compensation:
Base: $220K to 250K OTE + equity
Compensation for this position includes a base salary, variable (OTE), equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in USA, and offer competitive local pay and benefits. Your recruiter can provide further details.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai