Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About the role:
As the Partner AI Enablement Manager, GTM, you’ll be responsible for building a world-class AI Agent partner ecosystem that drives revenue and successful customer outcomes by equipping our partners with the tools, skills, and confidence needed to position, sell, and deliver Cresta AI Agents effectively.
You’ll work closely with Partner Leadership, Sales, Marketing, Product, and Engineering teams to design and deliver enablement programs that accelerate partner ramp, reinforce Cresta’s value throughout the partner motion, and ensure partners are set up to consistently execute high-quality customer engagements. Your focus will be on enabling partners that support Cresta’s Enterprise and Strategic customers, including global SIs, BPOs, and technology partners (ISVs) working with the world’s largest contact centers.
The ideal candidate brings expertise in both live facilitation (virtual and in-person) and scalable self-service enablement delivered through modern learning platforms. Success in this role means partners onboard faster and are better equipped to confidently position and execute with Cresta. By partnering closely with Product and Engineering, you will ensure partners stay aligned with evolving AI Agent capabilities and are equipped to confidently position, implement, and scale Cresta solutions.
Key Responsibilities
Partner Onboarding and Enablement
- Design and deliver structured onboarding programs and content that quickly ramp new partners on Cresta’s product, value proposition, ideal use cases, and joint sales motions.
- Develop deep expertise in Cresta AI Agents and create comprehensive enablement programs that help partners confidently position, implement, and support customer deployments.
- Deliver scalable partner readiness and accreditation programs through live workshops, certifications, self-service learning, and practitioner enablement.
- Work closely with Partner Leadership to ensure enablement programs support broader partner objectives, drive measurable outcomes, and reinforce Cresta's GTM strategy.
Enablement Measurement and Optimization
- Track and report on partner readiness, certification attainment, partner engagement, and contribution to partner-sourced and partner-influenced pipeline.
- Use data and direct feedback from internal stakeholders and partners to continuously improve programs, content, and delivery methods.
- Partner with internal teams to measure training effectiveness and ensure ongoing messaging alignment.
- Ensure partners can clearly articulate and execute on Cresta’s differentiated value within the AI Agent space and industry contexts.
Cross-Functional Alignment and Collaboration
- Collaborate closely with Engineering and Product teams to develop deep expertise in Cresta AI Agents and translate technical capabilities into scalable, self-service enablement programs and assets for partners.
- Work with the Partner Leadership and Partner Sales teams to develop partner-specific enablement assets from existing direct sales materials, including pitch decks, talk tracks, objection handling, competitive guidance, and persona-based messaging.
- Support the Partnerships team by serving as an AI Agent subject matter expert, helping identify customer use cases, position solutions, validate requirements, and navigate complex enterprise engagements.
Qualifications We Value:
- 6+ years of experience in Solutions Engineering, Partner Engineering, Customer Success, or similar roles
- 5+ years of experience working in the Contact Center space
- Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments
- Desire to be a platform expert and provide technical guidance
- Ability to translate business requirements into technical solutions
- Proven ability to work cross-functionally with Sales, Product, and Engineering teams
- Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences
- Strong project management and organizational skills
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- Flexible PTO to take the time you need, when you need it
- Paid parental leave for all new parents welcoming a new child
- Retirement savings plan to help you plan for the future
- Remote work setup budget to help you create a productive home office
- Monthly wellness and communication stipend to keep you connected and balanced
- In-office meal program and commuter benefits provided for onsite employees
Compensation:
Base: $160K - $180K base + equity
Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in USA, and offer competitive local pay and benefits. Your recruiter can provide further details.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai