Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Every day, Airbnb hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Since our founding, more than 5 million hosts have welcomed over 1.5 billion guest arrivals in almost every country across the globe. Airbnb Experiences are completely reimagined experiences — hosted by local people, brands, businesses and content creators who know their city best. Every activity offers guests an authentic way to connect with the place they’re in and to meet people with shared interests.
The Market Management Team, within the Experiences Supply organization is a multidisciplinary team that focuses on onboarding, managing, and optimizing the most exciting activities hosted by locals happening in your city today. We also work with the most exciting people, businesses and brands to introduce new experiences to the world. We create exceptional hosted experiences that foster human connection, combatting the loneliness epidemic by bringing people together in the real world. We then work closely with the hosts of these experiences to ensure they deliver the best experience to guests, while growing their business.
The Difference You Will Make:
The ‘Senior Manager, Market Management, AMER’ drives and is accountable for the AMER market management team’s success.
Your team is responsible for the management, optimization, and growth of experiences in their assigned cities. You will track & hold your team accountable for stretch goals that demand a creative and resourceful approach, encouraging the exploration of different avenues to grow the Experiences business in your region.
You’ll be responsible for cultivating a world-class host community, scaling localized excellence and driving sustainable growth in our most strategic markets, across both more traditional experience hosts and differentiated supply unique to Airbnb. Anchored in Airbnb’s broader business objectives, you will align regional initiatives with global priorities, ensuring consistent impact across diverse geographies. Your leadership will be critical in navigating market complexities, setting bold priorities, and empowering your team to anticipate trends, respond to shifts, and execute with precision.
You will clear a path for your team to sprint to achieving their quarterly & annual objectives and KPIs – addressing blockers, rewarding wins and reporting out on your region’s output to VP+ level leadership.
A typical day:
- Represent your region & team – Consistently track, develop & present your region’s wins, worries and blockers to cross-functional stakeholders & leadership, with a strong POV. Proactively lead the solution for any blockers for cross-functional teams to consider. Triage & represent team & host needs to achieve quarterly & annual objectives & KPIs.
- Lead Regional Growth: Leads a regionally distributed team of territory or market-based Supply Managers that work daily to retain Experience Hosts and expand Host availability on the platform, leading to GMV growth in-market.
- Portfolio Optimization: Delivers the right mix of Experience supply, in the right markets, at the right quality levels and the right pricing across all tiers of Experiences.
- Optimization & Retention Leadership – Set the tone, pace & strategy for account management in your region. Arm, motivate & enable the team to orient hosts through their first 6-12 months on-platform, ensuring that the team is equipped to coach hosts with technical, optimization and growth best practices (e.g. pricing, run-of-show). Be accountable for regional optimization & retention KPIs.
- Communication & Collaboration – Provide regular project and regional updates & actionable feedback to cross-functional leads. Size issues & collaborate with peers, leadership and cross-functional stakeholders to creatively problem-solve.
- Tracking & Reporting – Develop data & tracking systems for your region. Ensure 100% accurate data hygiene across all tooling and leadership updates. Report out on both positive & negative performance trends, with a solution-oriented mindset. Ensure that the team stays up-to-date on best-practices, tooling updates & team trainings.
- Quality & Alignment to Brand Vision – Ensure that your region’s sourced supply meets the quality bar to deliver against the Experiences vision. Align your region’s leads with taste and quality measures set forth by cross-functional stakeholders.
Your expertise:
- Over 12 years of global field operations experience, including 5+ years managing high-performing teams in fast-scaling, matrixed environments across multiple continents.
- Bachelor's degree or equivalent experience in related fields.
- Experience managing small to mid-sized regional teams
- Deep knowledge of what is happening in your region as it relates to travel, entertainment, pop culture, art, food & beverage and other hospitality trends.
- Proven track record of innovative problem-solving and a proactive approach to identifying and capitalizing on new opportunities.
- Skilled in delivering for cross-functional teams, and fostering trust across creative, technical, and business disciplines.
- Proficient in CRM systems (like Salesforce) and organizational systems (like Airtable)
- Accountability for results – with a proven ability to deliver against KPIs & business targets
- Demonstrated ability to thrive in ambiguity, pivot quickly, and be motivated by changing circumstances, consistently acting as a self-starter.
Your Location:
Due to the nature of this position, the successful applicant will need to be based in San Francisco, Los Angeles or New York City to be able to conduct their work. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.