Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Reporting directly to the Manager, Trust and Process Improvement, this candidate will drive the global process ideation and process effectiveness strategy
The Difference You Will Make:
- Lead business requirements from Ops and communicate requirements to cross-functional teams, facilitate discussion and influence system design, architecture, and prioritization to get Ops requirements on the respective cross-functional teams’ roadmap
- Collaborate with Product Management and other cross-functional stakeholders, including Engineering, Data Science, Data Analytics, and Shared Services, to drive alignment on overall business goals and requirements and establish an operating rhythm to optimize product and process improvements while fostering innovation
- Facilitate identification of areas for inefficiencies/improvement and opportunities for innovation from an operational standpoint as well as market trends and competitive landscape geared towards improving customer experience and optimizing cost
- Be the Subject Matter Expertise on Technical Tools and Processes for Ops across all Trust domains and stay informed about industry trends, emerging technologies and competitive landscape
- Be a champion of a data-driven decision making approach and culture to drive continuous performance improvement
- Lead Tools and Technical system and design changes across all the operational lines
- Enable the business by connecting the dots between system architecture, implementation, and business workflow enablement
A Typical Day:
- Drive cross-functional project teams to ensure initiative goals deliveries are on budget and on schedule and act as a liaison to communicate and plan for any unplanned events across Trust Ops organization
- Lead, manage and facilitate the delivery, implementation and adoption of initiatives/programs by cross functional teams across internal and partner teams in Trust Operations organization
- Champion continuous improvement philosophy and drive adoption of Lean and Agile methodology culture in the organization through training, coaching/mentoring, and leading/managing/implementing continuous improvement projects
- Lead Performance Analysis by establishing Key Performance Indicators (KPIs) for each of the functional domains and effectively leverage data to measure success and identify areas of improvement
Your Expertise:
- Master / Bachelor Degree in Engineering, or Science, (Engineering background is preferred)
- 10 years of experience in front office or back office operations related field with minimum 6 years experience in a process improvement in evaluating, implementing and managing tools and technologies
- Experience driving continuous process improvement to optimize workflows and reduce operational bottlenecks
- A strong team player with high Initiative and demonstrated project management skills
- Strong data-driven analytical abilities and proven performance in operation problem-solving with strong experience in delivering quality assurance processes to maintain high standards of quality in back office operations as well as tools
- Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization
- Proven organizational and leadership skills to motivate and influence others positively to drive for results
- Ability to build strong relationships and partner with key stakeholders to build trust and influence at multiple levels within the organization
- Be able to manage multiple task simultaneously with minimal direction
- Proactive and autonomous
- Excellent verbal and written communication skills
- Experience implementing system designs conforming to multi-year product or technology strategy
- Experience as solutions architect or equivalent experience driving end to end business enablement
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.